PR Newswire
Dubai [UAE]July 22: TruDoc Healthcare, a pioneer in the telemedicine industry, today announced a groundbreaking partnership with e&enterprise to transform healthcare communications in the MENA region. The collaboration will see the introduction of innovative engagementX solutions powered by the NICE CXone platform, setting new standards in accessibility of patient care and services.
The integration of engagementX solutions marks a major advancement in TruDoc Healthcare’s service delivery. With the introduction of this unified platform, TruDoc will be able to seamlessly address patient inquiries in a single interface across multiple communication channels, including voice, chat, email and video consultations. This integrated approach ensures a comprehensive and consistent response to all patient interactions, significantly improving patient engagement and satisfaction.
Utsaav Pathak, Group Finance Director, TruDocHealthcare said, “Our commitment to improving patient care through technology has taken a major step forward with this partnership with e& enterprise. By integrating engageX solutions powered by NICE CXone into our platform, we will transform the way we engage with patients, ensuring they receive timely, effective care tailored to their individual needs. This partnership marks an important step in our mission to provide innovative and patient-centric healthcare solutions.”
NICE-backed e&Enterprise’s engagementX brings cutting-edge CX capabilities and reliable, well-regulated, highly available voice setups to the UAE, ensuring patient interactions are more streamlined, secure, and effective than ever before. With advanced CX capabilities and NICE’s powerful engagement capabilities, engagementX is designed to solve complex compliance and customer experience challenges. With this powerful value proposition, TruDoc Healthcare is now ready to enhance their telehealth services and provide 24/7 care to even the most remote patients.
“We believe in the power of technology to redefine the boundaries of healthcare,” said Miguel Ángel Villalonga, chief operating officer at e&Enterprise. “Our partnership with TruDoc Healthcare goes beyond the integration of advanced technology; it is a testament to our shared vision to revolutionize patient care. Through our engageX solutions, we aim to transform the patient experience into a journey characterized by excellence, accessibility and innovation. This initiative represents a strategic step in our ongoing quest to leverage cutting-edge technology to profoundly positively impact the health of people around the world.”
“Security and reliability are paramount in healthcare communications, and the NICE CXone platform employs advanced encryption protocols to support HIPAA compliance and protect patient data,” said Darren Rushworth, president, NICE International. “This strong security framework builds trust and ensures the safe exchange of sensitive health information.”
For TruDoc’s healthcare providers, the platform also offers AI-powered analytics and advanced tools to streamline operations and optimize patient interactions – resulting in improved patient experience, increased operational efficiency, reduced wait times and improved overall service delivery.
This strategic collaboration between TruDoc and e& enterprise will strengthen the telemedicine company’s operational capabilities while supporting its mission of providing innovative and patient-centric solutions. By leveraging the strength of NICE’s technology and e& enterprise’s extensive network, TruDoc is well positioned to lead the transformation of healthcare communications in the MENA region.
About TruDoc Healthcare
TruDoc Healthcare is a leading provider of telehealth services committed to enhancing patient experience through innovative digital solutions. Focused on providing high-quality, accessible healthcare, TruDoc leverages advanced technology and strategic partnerships to meet the changing needs of patients around the world.
For more information about TruDoc Healthcare, please visit https://trudochealth.com.
About e&Enterprise
e&Enterprise combines the agility and expertise of a professional, managed digital services company with the strength and reach of a technology group to enable organisations across multiple sectors to realise their full digital potential. Through cloud, cyber security, the Internet of Things (IoT) and artificial intelligence (AI), e&Enterprise is propelling organisations and economies towards a smarter, safer and more sustainable world.
With operations across the UAE, Saudi Arabia and Egypt, e& Enterprise is growth-oriented in delivering innovative digital vertical value propositions. Its solutions enable sustainable development, safer cities, enhanced government services, connected healthcare, enriched education, digital banking, highly automated industry, manufacturing and logistics.
With a proven track record of designing, delivering and operating impactful, intelligent and secure end-to-end digital solutions using highly resilient platforms, e&enterprise offers comprehensive consulting, business modelling, solution design, program management, project execution and delivery and post implementation support.
For more information about e& enterprise, please visit https://eandenterprise.com/en/index.jsp.
About NICE
NICE makes it easier than ever for organizations of all sizes around the world to create great customer experiences while meeting key business metrics. With the world’s #1 cloud-native customer experience platform, CXone, NICE is the global leader in AI-powered self-service and agent-assisted CX software for contact centers and more. Over 25,000 organizations, including more than 85 Fortune 100 companies, in over 150 countries partner with NICE to transform and improve every customer interaction.
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To learn more about how we can help shape the future of healthcare,
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marcom@trudochealth.com | 800 878362
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