The global sports entertainment industry is growing rapidly, with companies like Topgolf at the forefront of combining traditional sports with modern technology.
AI is increasingly being used in this sector to optimize operations, improve customer experience, and gain competitive advantage.
Topgolf is a global sports entertainment company with a goal of hitting 50 billion balls by 2025, using AI to enhance operations and improve customer experience.
To achieve this ambitious goal, the company partnered with LogicMonitor, a global provider of software for monitoring IT systems.
How LogicMonitor’s AI Tools Enhance Topgolf’s IT Infrastructure
LogicMonitor’s LM Envision platform is a SaaS-based hybrid observability system that is at the heart of this technology transformation.
The platform leverages AI to provide a comprehensive view of Topgolf’s entire IT ecosystem, from its core infrastructure to IoT devices at each individual golf course.
The report revealed that Topgolf previously relied on 10 separate monitoring tools and had a piecemeal approach to IT management.
However, LogicMonitor’s solution consolidates these disparate systems into a single, integrated platform, providing real-time insights and predictive analytics.
Another key feature of LM Envision is its agentless monitoring capability.
This allows Topgolf to collect data from a variety of sources without having to install software agents on each monitored device, reducing overhead and simplifying deployment.
The platform’s AI algorithms analyze this data to identify patterns, predict potential problems, and suggest proactive measures.
The integration of this monitoring tool has enhanced Topgolf’s ability to proactively manage and resolve issues, ensuring uninterrupted gameplay for customers.