dubai [UAE]October 6 (ANI/WAM): Dubai Roads and Transport Authority (RTA) Director-General and Chairman of the Board Mattar Al Tayer said that RTA’s digital revenue in 2023 has achieved significant growth of 16.8 per cent. announced. The year-on-year comparison was AED 3,705 million.
The total number of digital transactions made through RTA’s channels increased to 821 million, an increase of 1% from 2022. Transactions via smart apps recorded 15,299,000 transactions, a notable growth of 29%.
RTA’s real-time happiness metric across apps was over 95%, representing a 2% year-over-year improvement.
“In 2023, the number of registered users in RTA’s digital service channels reached 1,404,000, reflecting an increase of 20 percent compared to 2022. RTA’s apps were installed 3,056,000 times from app stores. ” commented Al Tayer.
As part of a comprehensive roadmap to automate services and tasks, enhance AI capabilities, and improve operational efficiency, RTA has announced an upgraded Mahboob chatbot powered by ChatGPT technology. This version provides advanced, human-like responses and enhanced user data protection. In addition, RTA has developed a next-generation smart kiosk that makes in-service delivery faster and more efficient. The customer experience for 42 RTA services has been redesigned and a monitoring system with proactive notifications has been introduced to ensure quality of service. RTA introduced 30 new kiosks across 21 customer happiness centers and service provider locations, generating more than AED 309 million in revenue in 2023. This is a 12% increase compared to 2022.
RTA has also launched an updated version of the RTA Dubai app, creating an integrated platform for the service. The update includes AI-powered parking predictions covering 190,000 locations and an NFC-based Nol Top-Up service that lets you walk to a public transit station or tap your card on a reader device. You can update your balance instantly without having to do anything.
The Dubai Drive app introduced vehicle plate transfer services, reducing the need for service center visits and reducing transaction times. The app also now allows login via UAE PASS, eliminating the need to create an RTA account and ensuring smooth and secure access to the service.
RTA also released an updated version of the S’hail app, which now offers a variety of services, including enabling bike and electric scooter lanes, locating taxi stands, and adding event information in collaboration with the Ministry of Economy and Tourism. It became. The app also introduces QR codes for journey planners, with 18 million trips planned through the app in 2023.
63 new services RTA launches 63 services, including fine payment, maritime transport rental, commercial store rental, and launches the “Invest with RTA” platform that allows investors to check the current status of RTA. We have launched the first phase of our 360 services initiative on our official website by developing: contract.
RTA is a joint digital channel with the Government of Dubai through the Dubai Now app, under the “City Experience” initiative, which offers vehicle driving experience (consisting of three services) and vehicle registration renewal experience (consisting of two services). We have developed two experiences: RTA has also integrated the Dubai Now app’s services with private insurance companies to provide customers with a seamless and comprehensive experience. In addition, RTA developed 11 services in the Emirates package under the High Committee for Development and Civil Affairs and also developed seven services in the Dubai Now app as part of the joint channel’s 360 services plan. (Ani/Wham)
Disclaimer: This post has been auto-published from an agency feed without any modifications to the text and has not been reviewed by an editor
Open in app
Source link